Privacy & Return Refund Policy

Website: shzh21.com
Contact Email: whaizj11@outlook.com

Privacy Policy

1. We collect necessary information such as your name, address, phone number, email and order records for order processing. We do not store your full credit card details.
2. Your personal data will only be used for delivery, customer service and security verification, and will never be sold to third parties.
3. You have the right to inquire, modify or delete your personal data by contacting us via whaizj11@outlook.com.
4. We reserve the right to update this policy, which will take effect after being posted on the website.

Return & Refund Policy

1. Return application is acceptable within 14 days after you receive the goods.
2. We accept returns for damaged, wrong, defective products or items inconsistent with description.
3. Used, customized, personal hygiene products are not eligible for return.
4. Contact us via email with order number and photos for approval. We will refund or replace goods within 7-15 working days after inspection.
5. Shipping fee: We bear the cost for our mistakes; customers pay for personal reason returns.